Legal

Privacy Policy

Last updated 4 November 2026. This policy replaces the earlier one from contemplate.life. It is written to meet the notice requirements of India's Digital Personal Data Protection Act, 2023 (DPDP Act) and Rules, 2025, and of the EU General Data Protection Regulation (GDPR).

Who we are

Contemplate Wellness LLP ("Contemplate", "we", "us"), GSTIN 27ACDFA5499C1ZC, A4 Ridges Villa, Chodhedara, Bhugaon, Lavasa, Pune, Maharashtra 412115, India. We decide why and how your personal data is used, so we are the "Data Fiduciary" under the DPDP Act and the "controller" under the GDPR.

Privacy contact and Grievance Officer: Tarun Gulati, Partner, at privacy@contemplate.life. Write to us for anything in this policy.

What we collect, why, and on what basis

Account and membership (name, email address, password, plan, trial and billing status). To create your account and run your membership. Basis: your agreement with us (GDPR: contract) and your consent (DPDP).
Payments. Card and UPI details are entered on Stripe's own checkout page. We never see or store them. We receive from Stripe a customer reference, plan, amount and payment status. Basis: contract, and legal obligation for tax records.
WhatsApp coaching. Your WhatsApp number and the messages you and your coach exchange. Your coach replies within 24 hours at most. We use this only to coach you. Basis: contract.
Adioscope and Vision Planner entries. Your private decision journal and plans. No one at Contemplate reads Adioscope entries. AI reads them only if you allow it, and you can switch that off at any time. Basis: contract; AI reading only with your separate, explicit consent.
Forms (contact, applications, enquiries, newsletter, Mind Fitness Score, Teen Calm Reset). The details you type: name, email, and any message. We use them to reply or deliver what you asked for. Basis: your consent or request.
Tell us as little health information as you need to. Contemplate is mind fitness, not therapy or medical care. If you choose to write about your health or feelings in a message or journal, you do so knowingly, we treat it with the same care as everything else here, and we use it only to give you the service.
Website analytics and advertising (see Cookies). Only if you accept.
Security. IP address and device information in server logs, to keep the service safe and to prevent abuse. Basis: legitimate interest and legitimate use.

We do not sell your personal data. We do not use it for automated decisions that affect you.

Cookies and similar storage

Essential (always on). Your sign-in token and checkout progress are kept in your browser's storage on this site so the service works. Your cookie choice is stored the same way for 12 months. Google reCAPTCHA protects sign-up and forms from bots and may set its own cookie.

Analytics (only if you accept). Google Analytics 4 and Microsoft Clarity (page views, clicks, heatmaps and session recordings). Clarity masks form fields.

Advertising (only if you accept). Meta Pixel and Google Ads measure which ads lead to a sign-up. They may share data with Meta and Google.

Until you choose, none of these load and no request goes to them. "Reject non-essential" keeps them off. You can change your mind at any time with Cookie settings in the footer. Withdrawing is as easy as accepting, and turning a tag off reloads the page and removes its cookies.

We share data only with service providers that process it for us:

Stripe (payments)
Resend (transactional email)
Vercel (website hosting)
Our cloud and database hosting providers (member data)
WhatsApp, operated by Meta (coaching messages)
Google, Meta and Microsoft (analytics and advertising, only if you accept)

We may also disclose data when the law requires it, for example to a court or an authority.

Transfers outside India

Several of these providers store or process data outside India, including in the United States and the European Union. We rely on contracts with them and on the safeguards they offer. If you are in the EU or UK, we use Standard Contractual Clauses where the GDPR requires them.

How long we keep it

Account and journal data: while your membership is active, and until you ask us to delete it.
Payment and invoice records: up to 8 years, because tax and LLP law require it.
Enquiries and form submissions: up to 12 months after we last wrote to you.
Coaching messages: while you are a member, then up to 12 months after you leave.
Server security logs: up to 12 months.
Cookie choice: 12 months, then we ask again.

When the purpose ends we delete or anonymise the data, unless the law requires us to keep it.

Your rights

You can:

ask what personal data we hold about you, and get a copy (access);
correct or complete it (correction);
ask us to delete it (erasure);
withdraw consent at any time (cookies: footer Cookie settings; anything else: write to us);
nominate another person to exercise your rights if you die or become unable to (DPDP nomination);
ask for a portable copy, restrict or object to processing (GDPR);
make a grievance with us.

Email privacy@contemplate.life from the address on your account. We may ask you to confirm who you are. We acknowledge within 7 days and respond within 30 days. Withdrawing consent does not affect what we did before, and may mean we can no longer provide a service that needs that data.

If we have not resolved your grievance, you can complain to the Data Protection Board of India, or, in the EU, to your local data protection authority.

Children

Contemplate memberships are for people aged 18 and over. We do not knowingly collect data from children. Our pages for parents are written for parents, and the forms on them collect the parent's details only. We do not contact teenagers. If we learn that someone under 18 has signed up, we will delete the account and its data.

Security

Data is sent over encrypted connections. Passwords are stored hashed. Access to member data is limited to people who need it. If a personal data breach affects you, we will tell you and the authorities as the law requires.

Changes

If we change this policy in a way that matters, we will tell you on this page and, where the law requires, ask for your consent again.

Contact

Contemplate Wellness LLP, A4 Ridges Villa, Chodhedara, Bhugaon, Lavasa, Pune, Maharashtra 412115. Privacy and grievances: privacy@contemplate.life. Everything else: hello@contemplate.life.